on 01-04-2024 14:02
Hello,
I have looked all over the rather difficult site in connection to my account and cannot find a list of phone calls made by landline.
Is it the case Virgin does not provide this or have I missed this?
I mean charged calls and non charged calls.
My previous ISPs certainly listed all calls made.
Thanks.
on 01-04-2024 14:16
Hi @M_2
Thanks for posting and welcome back to the community.
The billing would only show the calls made that were chargeable.
Best wishes.
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on 01-04-2024 15:35
Thanks for the reply.
It's likely they were not chargeable. However, I can't seem to find any list at all of any on the website.
It is possible I have made non which are chargeable, all within the package etc.
But a list of calls would be useful.
Thanks.
on 01-04-2024 15:38
Thanks for coming back to us @M_2
Currently the billing system doesn't produce it for customers unless chargeable but I will feed that suggestion back for you :).
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on 01-04-2024 15:56
In common with most landline & mobile providers, VM do not list calls that are inclusive of your package as you are not being billed separately for them.
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on 01-04-2024 16:19
OK cheers.
01-04-2024 16:20 - edited 01-04-2024 16:20
Cheers, at least I know now.
I must have been lucky because at least one of my previous did list all of them.