Forum Discussion

A_Plump_Raven's avatar
A_Plump_Raven
Joining in
12 months ago

Legitimate phone call?

I received a call from a Bristol mobile number who said they were from virgin media claiming that someone had tried to set up an account at my address. I confirmed that I was still living at the address and that I already have an account. It was only later on that I became concerned as it dawned on me that this was from a mobile number and as far as I can see online, Virgin media will not contact customers on a mobile number. Should I be concerned? I didn’t give out any personal information apart from confirming I am living at my address.

Thanks in advance!

  • As long as you did not give out any personal information like VM account number, bank account number and sort code, date of birth etc, then I would not worry.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    As long as you did not give out any personal information like VM account number, bank account number and sort code, date of birth etc, then I would not worry.

  • Hi A_Plump_Raven 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies you have had a mystery number contact you relating to a potential account at your address, we can look into this for you and advise accordingly, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina