On my home landline the answerphone has stopped cutting in

[AlanB145]

After many years of working ok my answerphone on the home land line has stopped cutting in, so no one can leave any messages. The phone is ringing and working fine apart from that. Tried calling 150 but didn't seem to get anywhere.

[Kain_W · Accepted solution]

Hi AlanB145,

Thanks for posting and welcome to the community!

Sorry to see you're facing issues with your landline.

From checking our service, I can see there's some options we need to adjust.

I've sent you a PM to discuss further.

Thanks,

[conrail]

since the wifi update and landline has been attached to my hub the answerphone is not kicking in and callers cannot leave messages,

as I run a small group of elderly people this option is very important,

anybody any answers please? all help and advice appreciated 

[Vikki_M]

Hi @conrail

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the voicemail service.

Has this ever worked since the switch over?

Are you using the adaptor provided by us to connect the phone?

Please pop back to us when you can. 

[conrail]

thank you Vikki,

my answerphone has not worked since switchover ad es I am using the adaptor supplied

[Nathan_B]

Thank you for confirming @conrail. I just want to check, are you referring to the voicemail supplied by ourselves or is this a separate answering machine?

Let us know.

Regards

Nathan

[conrail]

thank you Nathan,

I am using a Gigaset landline telephone, the answerphone was working fine when it was plugged into the old system, since going digital it is not working at all,

regards

Harry

[Gareth_L]

Hello conrail.

Thanks for replying.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[conrail]

thank you Gareth,

I have clicked on the purple envelope but there are no messages there,

I had previously delete 3 messages that said I had been promoted

Regards Harry

[Gareth_L]

Sorry Harry,

Can you try now please.

Gareth_L