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Nothing working - no phone or internet after gardening work

CAS4
Joining in

We had some gardening work done yesterday, and I'm not sure if they knocked our phone connection. Our phone screen reads "Check phone line", we have no phone or internet, and I've tried resetting the hub several times. 

We really need an engineer to come out, as we don't own a mobile phone, and so we have no way of contacting anyone at the moment. I'm actually doing this message at work.

 

 

[MOD EDIT: Subject title changed for clarity]

7 REPLIES 7

David_Bn
Forum Team
Forum Team

Thanks for coming through to us @CAS4 on our Community Forums, and welcome back to you!

Sorry to hear of the issues experienced with the drop in services, after your gardener has been in to do some work for you.

Check out the envelope in the top right hand corner and we'll work to get this resolved for you.

Thanks

David_Bn

CAS4
Joining in

I have been in contact with David_Bn in private messaging re the fact that we have no phone or internet in our house following gardening work. I have not had a response this morning, and wanted to check this is being dealt with.

newapollo
Very Insightful Person
Very Insightful Person

Hi @CAS4 

I've moved your post from the Natter Forum (Staff don't tend to look in this forum) and merged it with your original post. 

The forums aren't an instant messaging service. The forum staff work on a rota basis following shift patterns similair to agents that man the phone systems with days off included.  The forum staff also work on VM's other social media platforms (facebook and X)

I'm sure David will respond to your good self with any updates when he is next online.

Dave
I don't work for Virgin Media.
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CAS4
Joining in

This is something I need sorted urgently - is there any way I can post to get any staff member to respond?

goslow
Alessandro Volta

If you have responded to the PM above, that is your direct line of communication with VM on here. It can take VM forum people on here several days to get back to your post.

Phoning in is the most direct route for fault issues.

If you mention that you have accidentally cut the cable, that often seems to push any possible tech appointment far into the future when reported in topics on here, so you may want to follow the line of it is simply 'not working'.

When a tech does come out, you may end up being charged £25 for a non-fault call out if the cable was cut by your gardener.

CAS4
Joining in

Unfortunately, I don't have any phone at the moment, so I can't call in. What is the phone number if I do manage to get access to a phone?

goslow
Alessandro Volta

Call 150 from a Virgin Media landline (free) or 0345 454 1111 from any other phone (call costs may apply)