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Non Ringing Phones Via PBX

Moley59
Joining in

Got an intermittent problem with my phones since the landline change over.  When the phones at home receive an incoming call via our Panasonic 308 PABX sometimes they ring fine on other occasions however the phones only ring once.  Tried adding a master socket to the incoming cable to the PABX but that made the phones not ring at all.  Any ideas of a way to solve this issue as the PABX worked fine before the change over.

2 REPLIES 2

Paul_DN
Forum Team
Forum Team

Hi Moley59,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing an intermittent issue with your phones since our Landline Switchover and for any inconvenience this is causing, I was unable to locate you on our system with the details we have for you, it may be a compatibility issue which has only occurred with the change, you can find out more around our Landline Switchover here including further support.

Regards

Paul.

 

Client62
Hero

Replace the PABX with a standard telephone connected via the VM Hub TEL1 RJ11 socket.
Discover if the ringing signal from the VM Hub is working properly for all calls.

Most current phone equipment is 2 wire and does not need a Master Socket's 3 wire ring capacitor system.
Perhaps a fault or wiring issue in the Master socket, it should not have stopped the system from working.