No Home Phone

[Photoholic1]

I have no phone service today on my landline.  Obviously I cannot report it as the phone doesn't work.  Ruislip exchange NW London.

[Alex_RM]

Hi Photoholic1,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with the line, I've had a look at things from our side and I'll need to arrange an engineer. 

I need to confirm a few details with you first, so I've popped you over a private message.

Alex_Rm

[Photoholic1]

As I suspected there was a fault at the exchange. I learnt this from the incredibly annoying lady I spoke to at Virgin in India, 40 minutes of time wasting.  Why can't Virgin understand that we want UK based call centres, talking to a person who isn't a slave to a menu driven conversation, and actually speaks English.

My phone was restored the following day.

[Molly_T]

Hi Photoholic1 👋

Thank you for returning to this public thread to keep us updated. It does look as though you were in a PM conversation with my colleague Alex, who booked in an appointment for you to get things resolved. 

Sorry to hear about your subsequent experience on the phone - we are always happy to offer support, so you could have sent another reply via PM if there were still issues we needed to be aware of to offer help?

Nonetheless, glad to hear that the issues with your landline have now been resolved. 
Please let us know if there's anything else outstanding you need our support with! (Including if you are looking to raise a complaint so we have a formal record of your feedback.)
Wishing you all the best. 🌞