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New Customer - Landline number not being ported over

Joining in

New Customer to VM; joined on the 19th - we were told our number would be ported over (original phone number) on the 2nd May, however it went back to the temporary VM number instead. Called to get this amended several times. Finally, this morning I tried calling using the original phone number, and the phone started ringing so I assumed all was well. Tried again this evening however, and now it doesn't ring at all. Frustrated with the ongoing issues for what should be a really simple transfer. Please could this be resolved ASAP? 


Forum Team
Forum Team

Hi TM33,

Thanks for posting and welcome to our community 😊

Sorry to hear there's an issue with the number port, so I can take a closer look I've popped you over a private message.