Forum Discussion

gill139's avatar
gill139
Tuning in
2 years ago
Solved

Missed switchover date

Is it possible that my phone will continue to work for some time without me using the adaptor? I forgot the switchover date and it is still working. 

  • Akua_A's avatar
    Akua_A
    2 years ago

    Hi gill139 

    Welcome back to our community forums and thank you for your query.

    The landline switchover date is set for the day the connection via the back of the hub is active. Sometimes, during the change-over, the old system may remain active for a while after until some changes back end. To ensure you still have active services, we would advise you to set up your landline as seen here https://www.virginmedia.com/help/digital-voice-switchover Please let us know if you have any issues with this and we will be happy to help.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi gill139 

    Welcome back to our community forums and thank you for your query.

    The landline switchover date is set for the day the connection via the back of the hub is active. Sometimes, during the change-over, the old system may remain active for a while after until some changes back end. To ensure you still have active services, we would advise you to set up your landline as seen here https://www.virginmedia.com/help/digital-voice-switchover Please let us know if you have any issues with this and we will be happy to help.

    Thanks,

    • gill139's avatar
      gill139
      Tuning in
      2 years ago

      Ah, now I am in a quandary. If you are right and switchovers are on hold then am I right in thinking there are issues which it is best to avoid?

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        2 years ago

        Hi gill139, 

        Thank you for your reply, we can confirm our switch overs are on hold. What issues are you having? Let us know and we will do our best to help. 

        Thanks,
        Zoie