Missed switchover date

[gill139]

Is it possible that my phone will continue to work for some time without me using the adaptor? I forgot the switchover date and it is still working. 

[Akua_A · Accepted solution]

Hi @gill139 

Welcome back to our community forums and thank you for your query.

The landline switchover date is set for the day the connection via the back of the hub is active. Sometimes, during the change-over, the old system may remain active for a while after until some changes back end. To ensure you still have active services, we would advise you to set up your landline as seen here https://www.virginmedia.com/help/digital-voice-switchover Please let us know if you have any issues with this and we will be happy to help.

Thanks,

[Tudor]

All switchovers are on hold.

[gill139]

Ah, now I am in a quandary. If you are right and switchovers are on hold then am I right in thinking there are issues which it is best to avoid?

[Zoie_P]

Hi @gill139, 

Thank you for your reply, we can confirm our switch overs are on hold. What issues are you having? Let us know and we will do our best to help. 

Thanks,
Zoie

[gill139]

No issues at the moment as I haven't connected my phone to the adaptor. It was the fact that my phone was still working normally and I had missed the date that I was  wondering about. I am having a few issues with vm  at the moment and didn't want anymore. Thanks.

[Zoie_P]

Thank you for letting us know, what issues are you having? We are here to help😊
Zoie

[gill139]

The myO2 app cannot now recognise my mobile number (which is a long standing virgin mobile) and I have had issues with buffering but may have been as I had had everything switched off for a couple of weeks and there had been issues in my area. I was on the phone to O2 regarding my sim cards for an hour to no avail this morning. My contract is coming up for renewal on 5th March and there is also the price increase to negotiate. Not quite sure who to contact after this merger business.

[Zoie_P]

HI @gill139 
With your O2 app issues, we would not be able to assist further with this you will need to contact O2, you can do so at this number 0344 809 0202. We are unable to assist with package renewals on the forum, but you can call our team on 150/0345 454 1111 option 4 then 4.
Thanks,
Zoie

[gill139]

Thank you. I will contact VM about the contract which has a Volt addition and hope I can get things sorted.