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Landline switchover

Joining in

Hi , 

I reported that my landline was not working, and an engineer visit was booked. The engineer informed me that a switchover was necessary. I agreed, and we proceeded. The engineer received confirmation that the line was active, but he couldn't get it to work. He said someone would get back to me. It's been two days, and despite rebooting my Hub 3 numerous times, the landline is still not working. Initially, I get a green landline sign on the modem, but the phone can't make or receive calls, and there's no dial tone. After a while, the sign disappears. Additionally, my internet connection has been unstable since the engineer's visit. Can someone help, please?




Forum Team
Forum Team

Hi @n0my thanks for your post although we're sorry to hear of your concerns.

Please allow me to send you a PM so I can look into this for you, expect this to arrive shortly and respond directly when you can!

Many thanks