Landline switching suspended

[davidrist]

I was notified earlier in the year that VM were migrating my home phone from twin copper wire to VOIP and the switchover was scheduled for 23-24th January. I received a text message this morning to say the switchover has been suspended for the foreseeable future but doesn’t say why it has been suspended. Does anyone know why.

[Reece_MH · Accepted solution]

Hi davidrist 👋

Thanks for posting, and a warm welcome back to the Forums.

This announcement has also impacted other telecommunications providers and doesn’t just affect Virgin Media O2, and is instead, a mutual agreement to allow providers to re-evaluate the support we provide customers during these changes. 

As you have already been informed, there is a pause on all Digital Voice Switchover (DVSOT) migrations until further notice. This means that we will not be conducting any migration-related activities unless instructed otherwise. 

The only exception for migrations is in cases where people are experiencing a no-dial-tone fault; in these instances, we are permitted to proceed with the migration for fault-related cases, if mutually agreed.
 

As you were due to have a scheduled migration, this has been placed on hold for now. You should continue to connect the landline via the wall socket. When we're able to migrate you, we will be in touch to notify you and provide further instructions. 

Thanks,