Landline phone not working after change over to fibre

[shaggyhair]

My landline phone is a Gigaset E560A

After connecting my landline phone  via a RG 11 cable to my Virgin hub, I rebooted it. The phone icon on the modem came up green during the reswitch on. However I have no dial tone and cannot make or receive calls.

What next please?

[Ashleigh_C]

Hi there @shaggyhair 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your landline, I have taken a look and I can see that there is currently an SNR (signal to noise ratio) outage in your area that is likely effecting the landline. This is currently estimated to be resolved on November 27th at 9am. Are you able to let us know how things are looking after this time?

[Client62 · Accepted solution]

Make sure the phone is plugged into the Hub TEL 1 socket. 

Using any other Hub socket will not result in a working phone service.

[shaggyhair]

That's it.... I had plugged into one of the internet sockets. My phone now works. No dial tone but that is not an issue.

Again thank you Client62 you are a star.