Landline number still not ported from Sky

[GG1990]

Hello, 

I made my first request over the phone to port our old landline number from Sky 2 1/2 weeks ago (which I made also when I ordered my VM package). After a firm deadline of 6/6 then 10/6 they both passed and still the old number was 'invalid'. I made another call on 10/6 and escalated to the manager in a hour plus long call and got a "100% guarantee" of 20/6.

I spoke to Ofcom and they said it is Sky's decision for how long to keep the old number in quarantine and that it is solely the new provider's responsibility to port the number. I'm fearful that this deadline will pass and I will lose this number of over 30 years. 

Can I at least get a status update and make sure that this request has been made and that will be done. 

Thanks.

[David_Bn · Accepted solution]

Thanks for reaching out to us @GG1990, and a very warm welcome to you!

Sorry to hear of the confusion caused over the porting date of the landline phone number from Sky to ourselves.

We can take a look at things on this side for you, check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn