Landline not working.

[walnutlodge]

Landline not working. No dial tone. None of the help numbers appear to be working. Neighbour's phone (also Virgin) appears to be fine

[Alex_RM]

Hi walnutlodge,

Thanks for posting and sorry to hear you're having some issues with your landline.

I've had a look at things from our side, and an engineer is required.

I'll need to confirm a few details with you first, so I've popped you over a private message.

Alex_Rm

[walnutlodge]

Thanks for getting back to me. Where will I find the private message? I have checked my email and also my chats on here and I can find nothing.

[Vikki_M]

Hi walnutlodge

Please look for the envelope in the top right of the page. The message will be there :).