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Landline not working

sianp1968
Joining in

Our landline hasn’t worked for the last few weeks. We’ve tried following the advice on the virgin website but to no avail. Can I make a technician appointment please ? Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @sianp1968 

Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

6 REPLIES 6

John_GS
Forum Team
Forum Team

Hi @sianp1968 

Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I’ve just tried that and it’s worked ! Thanks. Why has plugging it into the 2 socket caused a problem as it wa shine a couple of weeks ago ? Also, it'd be useful to have this advice on the issues page of the website. Many thanks sian 

sianp1968
Joining in

It was fine….

Thanks for coming back to me. Before our chat on the forums, what was it plugged into please?

As from the system check it should always have been plugged into the telephone port one on the router.

Glad it's fixed though.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

It was plugged into port 2, but must have been like that since we last had a technician visit a couple of years ago. Strange , Anyway, thanks for the tip. Sian

Glad to hear all sorted and have a lovely evening 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill