on 28-05-2024 16:03
Our landline hasn’t worked for the last few weeks. We’ve tried following the advice on the virgin website but to no avail. Can I make a technician appointment please ? Thanks
Answered! Go to Answer
on 28-05-2024 16:32
Hi @sianp1968
Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 28-05-2024 16:32
Hi @sianp1968
Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 28-05-2024 16:40
I’ve just tried that and it’s worked ! Thanks. Why has plugging it into the 2 socket caused a problem as it wa shine a couple of weeks ago ? Also, it'd be useful to have this advice on the issues page of the website. Many thanks sian
on 28-05-2024 16:41
It was fine….
on 28-05-2024 16:44
Thanks for coming back to me. Before our chat on the forums, what was it plugged into please?
As from the system check it should always have been plugged into the telephone port one on the router.
Glad it's fixed though.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 28-05-2024 17:30
It was plugged into port 2, but must have been like that since we last had a technician visit a couple of years ago. Strange , Anyway, thanks for the tip. Sian
on 28-05-2024 17:45
Glad to hear all sorted and have a lovely evening 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill