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Landline not working

Joining in

My landline is not working, I can't make or receive calls, there is no dialing tone, but the line is not completely dead. I have checked with another handset and checked all connections and still the same. The phone is plugged into a wall socket, not the hub.

Can you send me an adapter for the hub or does that need an engineer visit?

Forum Team
Forum Team

Hi there @Neroni 

Thank you much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your landline, have you received communication from us to say the switch is happening in your area? 

Can I ask if the landline is connected via the main or an extension? Are there any other pieces of equipment connected here? 


No I have not received any communication about a switch in my area.

The landline is connected via the main. I have also tried it in the test socket, but that made no difference. There are is no other equipment connected to the socket. I have a separate broadband connection and that is all working. 

Thank you @Neroni 

I'm going to pop you a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Hello again @Neroni 
Thanks so much for your private message and confirming your address, I have now booked you a visit for landline issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment