Landline not working

[PPinner70]

Phone not working correctly. All calls to and from mobiles are fine. Landlines can call in but cannot call landlines, says “ number not available “

[Ayisha_B]

Hi @PPinner70 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you are having issues with your landline.

Have you tried troubleshooting here 👉 Why is my Virgin landline not working?

[PPinner70]

yes I have tried all the trouble shooting ideas and connections. The issue has changed as well, on Friday I couldn’t call our landline from my mobile but that has now changed to just not being able to call out to landlines regardless of area code. 

[Ayisha_B]

Are you able to receive calls okay but just not able to call out?

Do you have another handset you could try?

[PPinner70]

Hi. Yes we can receive landline dialled calls and calls from mobiles but we are only able to make calls to mobile numbers. This has changed since Friday when we couldn’t receive calls from mobiles either. 
yes I have tried another handset and it’s the same. 

[Martin_N]

Thank you for that information. I am happy to take a look into this. 

I will private message you now to confirm your details. 

^Martin