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Landline not working since Saturday

D3vilDog
Joining in

No dial tone or incomming calls. I've checked for faults in area and there seems to be none flaged. Checked with a basic phone on socket entering house and that has the same fault.

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Vikki_M
Forum Team
Forum Team

Hi D3vilDog

Thanks for your post and welcome to our community.

I'm sorry to hear about the issues you're having with the land line.

I will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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