One of the reasons I kept my landline is because if the power fails, I can still make emergency calls. Now Virgin Media is forcing me to switch to their digital service - but without any reduction in the cost. I phoned the help line and explained that I don't have room next to my hub for my telephone and answer machine, so she sent out an engineer to "explain it to me". He came and realised that as my hub is in one room and my telephone sits in another, there would be extensive wiring that would basically lock my telephone permanently in one place. He also agreed that there was no room near my hub and no spare socket either. The lady I had spoken with assured me that my telephone wouldn't need a socket as it would plug into the device!
So it was left with the understanding that I would have to give up my landline and rely on my mobile phone, and that would be the end of the matter.
However, last week I received a text message AND an email advising me that the new adaptor would be sent to me! So I spent another wasted 30 minutes on the phone explaining why I didn't want it and that an engineer had already been to my place to check out its viability. The man said he would cancel my telephone contract?
Today, have received another text saying that the adapter has been sent to me to connect my home phone to the Virgin Media Hub!! Doesn't anyone communicate with each other at Virgin Media any more. Now I'm considering cancelling my Virgin contract because of this.
