Landline issues.

[SammieC1]

Good morning, could someone please assist?

My landline has stopped working. When I pick up the receiver there is an engaged tone.

I have run all the suggested tests snd still nothing. I have bought a new phone and tried that still doesn't work which suggests to me that it is the line itself.

Please could someone help me? This is not the first time this has happened. Last year it was the fibre outside which was causing issues. Thank you in anticipation.

[Molly_T]

Hi SammieC1 👋 welcome back to the community! Thank you for posting. 

Sorry to hear you are having some issues with your landline! It doesn't look like there are currently any outages which would be affecting your service. Have you tried rebooting the hub since the problems began?

We will just need to send you a PM to confirm a few account details so we can run some troubleshooting and offer further support. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞