Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Landline issues - not ringing going direct to Voicemail

nbootle2
Joining in

on ‎30-11-2023 20:40

Today, I have experienced issues with receiving incoming calls to my landline. I can make calls but all incoming calls go to VM without ringing internally. As per the Virgin Media help topics, I have rebooted my router but the issues remain. I rang Virgin for assistance but after 45 mins of music, I gave up. Can anyone assist please?

0 Kudos
3 REPLIES 3

Alex_RM
Forum Team
Forum Team

on ‎01-12-2023 13:16

Hi nbootle2,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your line, I've had a look at things from our side, and looks like I'll need to raise this with our technical teams. 

So I can confirm a few details with you, I've popped you over a private message.

Alex_Rm

0 Kudos

Alex_RM
Forum Team
Forum Team

on ‎01-12-2023 14:08

Thanks for joining me over private message nbootle2,

If there's no change in 48 hours, please let me know.

Alex_Rm

0 Kudos

nbootle2
Joining in
In response to Alex_RM

on ‎08-12-2023 09:02

Hi Alex, 

I have no idea what has been done but suddenly it is working again. It was out for 3 days. Thanks for your help though.

Niall

0 Kudos
Top