Landline issue

[MichelleB85]

Hi

Cannot ring next door neighbour. Can ring all other contacts on landline or mobiles Phone doesn't even ring after dialling her number.

Is this an issue our end or her end? Any suggestions?

Thanks 

[Matthew_ML]

Hey MichelleB85, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

If all the other numbers are working fine and its just this one it could be her phone, she could have it off the hook or anything.

I would advise going round to see if this is the case.