Landline down

[Sheepdog]

Hi My Virgin landline is not working, no dial tone and no one can ring in.

I have reported this to Virgin but I can't make the understand that, this is not a home problem.

My entire street who have a virgin landline do not have any service either.

How do I make them understand that it is a fault with the supply and not in our homes.

The service status says " no known problems"

Thank you

Sheepdog

[Martin_N]

Hi Sheepdog,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your landline service. 

I am happy to take a look into this for you. I will private message you now to confirm your details. 

^Martin

[JackieH1947]

I have exactly the same problem......infuriating when they insist there isn't a problem.  I am in Enfield.....can I ask if you are?

[Martin_N]

Hi JackieH1947,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your landline service. 

We are happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin