Landline down, very urgent

[bluedoor64]

My landline has been down all day.  I am very ill at the moment with pneumonia, I am on my own, vulnerable and aged 68.  I need the landline in case I have to ring the hospital or the doctor.  Please can you get my landline up and running again.  Thanks very much in advance for any help, best wishes Jill Ross

[bluedoor64]

I need help please.  My landline is down.  I am very ill at the moment with pneumonia, I am on my own, 68 years old and feeling very vulnerable.  Please can you let someone know that it is very important that my landline is back up and running.  Any help would be very much appreciated and thanks very much in advance.  

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Carley_S]

Hi @bluedoor64 

Welcome back to the Community Forums. 

Sorry to hear you're having issues with your landline at this time. 

We aren't an instant response platform, so if you need urgent support and have a mobile you can contact the team on 0345 454 1111 and they'll be able to assist you further, or speak with us over WhatsApp on +44780 308 9684. 

If you're happy to continue over the Community Forums, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

[Roger_Gooner]

Someone in your situation is probably entitled to an EBUL (emergency backup line) at no cost.

[Paul_DN]

Hi Bluedoor64,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your Landline was down yesterday and for any inconvenience caused, we hope you get better soon, we understand the importance of your Phoneline especially now when you are so dependent on it.

So I can help further I have sent you an invite into a private chat, please look out for a white envelope to accept.

Regards

Paul.