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Landline dead in GU1 Addison Road since power cut at 6:50am on Saturday

LenHol
Tuning in

We had a short power cut on Saturday morning (2nd March) and our land line hasn't worked since. Some other people on our road also had the same problem but they appear to now have working phones and we still do not.

There is currently a guy working on the box in the street, he is from Virgin but he knew nothing about the land line issues.

What is the best way to resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions

Please see my reply in the DM. 

Matt - Forum Team


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See where this Helpful Answer was posted

6 REPLIES 6

Matthew_ML
Forum Team
Forum Team

Hey LenHol, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Let me send you a DM and we can take a look into this.

Please do keep an eye out for it.

Matt - Forum Team


New around here?

Matthew_ML
Forum Team
Forum Team

Glad we have managed to get the ball rolling on this 🙂 

Matt - Forum Team


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LenHol
Tuning in

Yes, thank you for your help. One problem. We agreed that you'd book the engineer for Wednesday 6th and I've just had a text saying he's booked for Tuesday 5th. Can you fix this please???

Please see my reply in the DM. 

Matt - Forum Team


New around here?

LenHol
Tuning in

The phone has suddenly started working again. I have an engineer booked for tomorrow morning and when trying to cancel this appointment, using the app all I get is various "checks" being carried out and then a suggestion to reboot my router.... How do I cancel the appointment now that the phone has been magically fixed without needing the engineer visit?

I am trying to cancel the appointment online but all it seems to do is "check things" and then tell me that I need to reboot my hub, which is not really what I want to do. It doesnt let me cancel ... 

I have replied to your PM. 

Matt - Forum Team


New around here?