Forum Discussion

Joha's avatar
Joha
Tuning in
11 months ago

Without landline since Saturday

We have been without a landline since Saturday,  we had tried all the 'usual' checks at our end and no issues found. VM website said no issues with phone service however,  I have just come across a number on here to report it and it's already known about! Considering you just put your (already) extortionate prices up, you need to be doing better on your customer service and response times . We have multiple issues and my husband relies on the landline.  Will we be compensated for this?

  • Zach_R's avatar
    Zach_R
    Forum Team
    11 months ago

    Hi Joha,

    Thank you for your post and welcome back to our community forums. We're here to help.

    We're sorry to hear that you've been having some trouble with your landline services recently. We've checked over things on our systems and have detected a fault we're working on regarding this, with a current estimated fix time of approximately 6:00pm today.
     

    If the issue persists beyond this time, please let us know and we can investigate further.

    Thanks,
     

      • Carley_S's avatar
        Carley_S
        Forum Team
        11 months ago

        Hi Joha 

        Sorry to hear that you landline is currently not working at this time. I can see that there is still an outage affecting the landline presently that has been raised. There is currently no estimated fix time, but please do keep us updated if this is still unresolved for you in the next 24 hours and we can check for any available updates at our side.