Landline - caller can't hear me

[rcrummack]

Hi, any help appreciated.

Landline phone usage. The person on other end of phone cannot hear me. Have bought a new phone today to test, and same issue. Previous phone had two handsets, and both show same problem.

Connected to the back of VM Hub via adapter. 

Tried different cables, handsets, Tel 1/Tel 2 sockets on hub. Mute on handset is not the issue. Handsets fully charged.

Been like this for 2-3 weeks. Checked VM status and no issues in my area.

Using Hub5

[Ilyas_Y]

Hey @rcrummack Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues you're having with the landline. 😢📞
We appreciate you doing all the checks required and even testing out another telephone set. 😇

I will assist you on this matter and investigate the matter further by sending a private message. 📩

Kind regards,
Ilyas.