Landline Issue

[Mccannj]

Issue with no incoming or outgoing calls NE15 and also at elderly parents NE5 ring 0345 number and states issue engineers working in — this has been since Saturday - when went through call centre & spoke to someone told you’ll have to upgrade to digital line to resolve - is there a fault or not? Analogue 8n play until 2027 is this Virgins way to migrate to create a fault? 

[Ayisha_B]

Hi @Mccannj 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear of the landline issues. 

Are there any further updates on the 👉 Service Status Checker?

[Mccannj]

Thanks but that was 1st place checked before rang 0345 number 

[Ayisha_B]

I'll pop you a PM 📩 so we can take some details and provide an update.

Thanks