Landline - Can receive but not make calls.

[jcampbell2023]

I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline after pressing a couple of numbers.

Never get to dial a full telephone number.

I've checked the Virgin Media website and can't see that there are any problems in our area.

I've followed the automated instructions to test the line and phoned back after ten mins to get the results and the whole process just starts again. Never get any results.

[Arissa_H]

Hi Jcampbell2023 👋🏼. 

Thank you for posting, welcoming you back onto the community forum 😊.

Sorry to see you are having issues with your landline ☹.

Is it only on one number that the calls can't be made or on all numbers?

Have you tried using another handset?

Let us know, we want to help.  

[jcampbell2023]

Any number attempted, never get to actually complete dialling the full number. 

[Arissa_H]

Thank you for coming back to me, have you tried using another handset? 

[jcampbell2023]

Yes, both have the same issue.

[Arissa_H]

Thank you for trying Jcampbell2023 🙏.

So I can look into this for you, I will have to private message you. 

Please watch out for the envelope  ✉.

Thank you.