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NigelJB's avatar
NigelJB
Tuning in
2 years ago
Solved

Land line not working

Tried to ring an 0800 number to my bank on my landline (via the router) and received a message "sorry, this number is temporarily unavailable".  Ringing the same number on my mobile and was connected...
  • Alex_RM's avatar
    Alex_RM
    2 years ago

    Thanks NigelJB,

    Can you confirm if your phoneline is connected via a wall socket or the hub?

    If the hub, could you please try a reboot and report back if there is any change.

    Alex_Rm

NigelJB's avatar
NigelJB
Tuning in
2 years ago

Sorry for the delay. I did not see your reply until late last night.  Tried the bank helpline number again 0800 328 1328 this morning and received the same message.  I know that it is not a problem with Santander as during my mobile call to them, they checked the number and it was fine.

Alex_RM's avatar
Alex_RM
Icon for Forum Team rankForum Team
2 years ago

Thanks NigelJB,

Can you confirm if your phoneline is connected via a wall socket or the hub?

If the hub, could you please try a reboot and report back if there is any change.

Alex_Rm

  • NigelJB's avatar
    NigelJB
    Tuning in
    2 years ago

    Thanks Alex.  The reboot of the hub has fixed it.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Great to hear 😊

      Alex_Rm

  • soong-'s avatar
    soong-
    Tuning in
    2 years ago

    The nightmare of voip phones. Give me a copper line for a landline any day. Fibre optic for the broadband though :).