Land line goes straight to voicemail

[Bazpat]

Can ring out but incoming calls go straight to voicemail 

[Carley_S]

Hi @Bazpat 

Welcome to the community forums 

Sorry to hear you're having issues with your landline at this time. 

Can you confirm how you have your landline set up? Is this connected into the router into the TEL 1 port or into your wall socket, in either the master or an extension please? 

[Bazpat]

It’s set up exactly as the engineer left it tel1with a adapter, I have already phoned tec support and after 30 minutes of switching the hub on and off got cut off they sent a text saying it was working but it’s not

[Carley_S]

Ah okay. When you call out from your landline is the number showing the same number as you're dialling? 

If you call a mobile the number calling should show, is this number the same number you're using for the incoming calls? 

[Bazpat]

Yes the number displayed is the one I dial.

[Carley_S]

Sorry @Bazpat I've not understood your response. 

When you call your mobile from the landline, is the number showing on your mobile your correct landline number?

[Bazpat]

Yes it’s showing the correct number

[Carley_S]

Thank you for confirming this @Bazpat

Let's investigate this further at our side, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.