Forum Discussion

bazz96's avatar
bazz96
On our wavelength
5 months ago
Solved

Land line conversion to voip

Been told my landline will soon be upgraded but not given any details yet we have 2 extensions and a link to our burglar alarm I am also disabled so will need help with this how do I arrange this please many thanks for your help

  • Sabrina_B's avatar
    Sabrina_B
    5 months ago

    Hi bazz96 👋.

    Thanks for reaching out to us, apologies for the issues that you are facing with your landline and the extra services that you have attached. Have you received communication to state the steps to take with us should you have any health alarms or home security so that we are prepared when it comes to switching you over?

    Please let us know. 

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    5 months ago

    Hi bazz96 👋.

    Thanks for reaching out to us, apologies for the issues that you are facing with your landline and the extra services that you have attached. Have you received communication to state the steps to take with us should you have any health alarms or home security so that we are prepared when it comes to switching you over?

    Please let us know. 

    Sabrina

    • Carley_S's avatar
      Carley_S
      Forum Team
      5 months ago

      If you've not received any further communications from us regarding this then we're not in the process of moving you to the 21CV service yet. 

      Are your landline services still working fine as usually or are you having any issues at this time?