Showing results for 
Search instead for 
Did you mean: 

Keeping landline number after spouse dies

On our wavelength

Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better deal as a new customer, but virgin will only allow if she changes her landline number! This seems ridiculous. In my opinion it demonstrates terrible customer service and worst of all, greed.


On our wavelength

I have the same problem, very stressful and unhappy experience with virgin media

Hi there @mcneilt 

I am so sorry to hear that you are also facing an issue closing an account and thank you so much for your post. 

I can see our team are already advising on this via your own thread, please do refer back here and we will do all we can to help.