Just received the phone connector to my existing hub but no dial tone

[brissle1]

Hi,

I agreed a new contract to add my BT landline to Virgin last week.  I emphasised that the change was only acceptable if we kept our existing number.

I already have  a Virgin hub for broadband.

A connector for my landline phone has arrived in the post this morning and I have moved my landline phone and connected it to the hub.

But there is no dial tone.  How do I get this activated?

Thanks

[Ashleigh_C]

Hi there @brissle1 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry that you have faced this issue with your new service and thank you again for posting. I'm going to pop you a private message so we can take some information and get a closer look into this together.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.