Hub 3 telephone sign flashing red. automatic reset done by Virgin, still flashing

[Sqbird430]

Hub 3 telephone sign flashing red. automatic reset done by virgin, still flashing. Unable to receive or make phone calls. 

[Gareth_L · Accepted solution]

Hello Sqbird430.

Thanks for your first post and welcome to our community.

Sorry to hear about the loss of your telephone.

We are aware of an issue for some of our customers located in the south east.

This should be fixed at around 13:10 today.

You can get updates on our service status page here. Or by calling our status line 0800 561 0061.

If nothing is listed please pop back on here after the estimated fix time and quote reference number F011319624 so we can update you.

Gareth_L
 

[Sqbird430]

reference number F011319624

Hi issue not resolved. Telephone symbol still flashing and no landline service 

[Gareth_L]

Hello again.

We're really sorry the issue is still ongoing.

After checking the F0 Number it appears out engineers ares still working on a fix for this.

I will keep an eye on fault for you over the course of the day.

Gareth_L

[Sqbird430]

reference number F011319624

Landline still not working as of 20.30pm hub 3 still flashing?

[Beth_G]

Hi Sqbird430,

We are really sorry for any inconvenience caused - this outage is still open and currently estimated to be resolved by 9pm

[Sqbird430]

Thank you. Now resolved. 

[Matthew_ML]

Glad to hear this 🙂