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How do i register lifeline for my mothers account

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My elderly mother had a fault with her landlines which has now been fixed. The engineer said I need to update her account to record she has a lifeline alarm, to ensre she gets a peiority call out.  I did tell customer services when I registered the fault, but the account has not been updated, and the call out took 3 days.  Can you advice how I can do this as can see anything g on the account management options.


Forum Team
Forum Team

Hello Lwood1.

Thank you for your post.

Were sorry to hear about your mothers service being out of action for 3 days. This must have been a very worrying time for you as we can imagine a landline is very much needed due to your mothers health and age.

We will be able to look at the account from here and updater this to a priority customer, so any faults in the future can be attended with in 24 hours.

Full details of the support we offer are here

If you don't mind, I will need to send you a private message to pass security and access the account.
If you can check your logo at the  top right of your screen that would be great. 




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Hey @cmheiaCoran Thanks for reaching out to us on the Virgin Media forums. 👋🏼

Is everything okay?
Do you need any assistance from us?

Let us know and we'll assist.

Kind regards,

Forum Team

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