Forum Discussion

Conrad2024's avatar
Conrad2024
Joining in
2 years ago
Solved

How do I get an available landline number?

Hi all. Had landline disabled a few weeks ago. I'd like it to be enabled again. If the original number I was given is available, will I have to take that or can I choose another? The one I need is...
Landline
number
Plusnet
VIRGIN
  • nodrogd's avatar
    nodrogd
    2 years ago

    VM can only port in numbers from an ACTIVE account with another provider. Your PlusNet number, which was actually leased from BT, will now be on BTs customer re-allocation pool for their customers. VM no longer has rights to it as the lease ends once the landline account holding the number has closed.

    VM will allocate you a vacant number from their own pool of numbers. Bear in mind that all numbers are recycled, so you are likely to still get calls aimed at the previous user.

nodrogd's avatar
nodrogd
Very Insightful Person
2 years ago

VM can only port in numbers from an ACTIVE account with another provider. Your PlusNet number, which was actually leased from BT, will now be on BTs customer re-allocation pool for their customers. VM no longer has rights to it as the lease ends once the landline account holding the number has closed.

VM will allocate you a vacant number from their own pool of numbers. Bear in mind that all numbers are recycled, so you are likely to still get calls aimed at the previous user.

  • Conrad2024's avatar
    Conrad2024
    Joining in
    2 years ago

    Thanks nodrogd.

    And would it be possible for Virgin to 'ask' BT if they can have that particular number so it can be passed on to myself?

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to the thread Conrad2024, and a very warm welcome to you!

      As nodrogd advises, this will be in the available phone number pool that BT access.

      We would only be able to offer phone number we have available in our pool of available phone numbers currently.

      Thanks,

      David_Bn

      • Conrad2024's avatar
        Conrad2024
        Joining in
        2 years ago

        Thanks David. And would Virgin (or any other provider) have access to BT's pool of numbers?

    • nodrogd's avatar
      nodrogd
      Very Insightful Person
      2 years ago
      Conrad2024 wrote:

      Thanks nodrogd.

      And would it be possible for Virgin to 'ask' BT if they can have that particular number so it can be passed on to myself?

      As I said. Virgin has no rights to use it once you terminate your telephone account. They cannot ask for it back.