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Home phone showing +1 hour time from caller id

Tuning in

Our home phones time is now showing +1 hour, the phone is set to caller id to receive time from router.

I have done a complete reset of the router.

Just checked, today Monday 11th March daylight saving time started in the USA so looks like that is what has happened to our time.

Can tech sort this out please?


Accepted Solutions


This time issue occurs twice a year and so far VM have not raised a finger to fix it.

See where this Helpful Answer was posted



This time issue occurs twice a year and so far VM have not raised a finger to fix it.

Tuning in

Will VM tech read this?

Very Insightful Person
Very Insightful Person

@Philpc wrote:

Will VM tech read this?

Not in the tech chatter forum, they seldom visit this part as it's supposed to be for non VM subjects.

I've moved your thread top the Home Phone section where it should be picked up.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi there @Philpc 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry that you are facing these issues with your handset time display,  we are aware of this issue and are currently investigating to have this resolved. As soon as we have an update we will provide one.

Thank you Dave, A great help.

Thank you Ashleigh,



It happens twice a year for VM Digital Voice users - house phones display time change with US time and not UK time.

Everybody reports - VM say it is your 'phone and not our issue.

Eventually VM say it will be fixed for the next time.

When the UK clocks change it corrects and VM forget about it until next time.

1.2Gb/100Mb in Oxford (area 31) using SH5

Thanks Ozsat, It's about time VM had a software update to correct this issue for UK users.

Joining in

Yes, it is very annoying. Please fix VM.