Home phone not ringing out

[Matty2303]

Hi i cant get hold of anyone from virgin , for several weeks now my home phone hasnt been ringing out when a call has been received , i assumed it was a faulty handset so bought a new one and its still the same , sometimes people try and ring and they can't connec t at all. Ive tried contact with virgin but i cant get any reply by chat or whatsapp?

[Carley_S]

Hi @Matty2303 

Welcome to back to the community forums. 

Sorry to hear you're having issues with receiving calls from your landline. 

Does this happen on all calls, or just over calls on mobiles or just landline do you know?

Is it intermittent at all? 

[Matty2303]

not sure i know i keep getting missed calls showing on the handset but it doesnt ring out , sometimes people try and call and it doesnt connect , i have replaced the phone and it is the same

[Ashleigh_C]

Thank you @Matty2303 I'd to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.