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Home phone line dead

JJSK7
Joining in

My home phone line has been dead for a few weeks now. No tone, no nothing - definitely no calls.

Five weeks ago I received Virgin email advising me of plans to switch lines in my area over to fibre, but have not received any communication telling me that is actually happening, nor any adapters so I can plug phone line into router. 

When I check phone service on My Virgin Media it insists everything is fine with the line and equipment in my home.

Obviously cannot call 150 to ask for more help and I've given up waiting for a human on the 0345 line.

Is there a way of checking whether lines in my area have switched to fibre and it's just that no information was sent to me? What else might the issue be? 

Thanks

3 REPLIES 3

Alex_RM
Forum Team
Forum Team

Hi JJSK7,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issue with the landline, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

Client62
Alessandro Volta

Login to the VM Hub at http://192.168.0.1/

Does the VM Hub have Telephone Enabled ( use the Hub ) or Disabled ( use the wall sockets )

scrd01
Dialled in

i had the same problem.....

they sent me the Hub plug-in and said we'll advise you when its going live....

Ummm No they didn't when i lost the service, so i thought i'd plug it anyway

Guess what it worked.... still not been told officially its been moved across, (at least 6 months later)