Home number transfer

[dthorpe]

Hi,

Have just switched to Virgin from Sky and ticked a box during the process asking for the old landline number to be kept the same however I've received an email informing me that the number has been changed. The old line is still active so should be able to be transferred still.

Any advice would be much appreciated.

Thanks.

[Ilyas_Y]

Hey @dthorpe Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the landline you're having and the transfer of the number. 
I will assist you on this and support you on the matter to find out what's gone on. 🧾

I will send a private message.

Kind regards,
Ilyas.

[nodrogd]

It is not unusual for VM to give out temporary numbers while porting completes. VM have their own exchanges, which can increase the time to transfer numbers.