On Dec 23rd 2024 my Virgin landline stopped ringing. The Phone is connected to my Virgin Hub 3.0 which was done by a Virgin engineer when the Hub/router was replaced months back. I can phone out no trouble at all. If I happen to see the handset light up (but no ring) indicating a call coming in I can answer and talk to whom is calling me. I have done tests. I am plugged into Tel socket 1 on the back of Hub 3. I tried Tel socket 2. This did not change the no ring issue. Good tone when the handset is engaged.
The phone is a BT3580 Trio Ren1. I took this unit to a neighbour who has a BT account and plugged in. He then called his BT Landline number with his mobile and my BT3580 rang loud and clear. all the Same cables used as at home.
Back home I did the switch off Hub/router (unplugged from mains) for specified time. No change. I did the paperclip Hub/router reset for the 1 minute specified time. No change. I called 150 on the 23rd. No help. I called 150 today. no help.I have been with Virgin since they purchased it from NTL and with Cambridge Cable before NTL. All I am looking for is someone with a secure knowledge base as 150 were totally unhelpful. twice. I gather it could be a 'ring lock' (?) issue or not the required power from the Hub to enable the phone to ring due to some change at the exchange? . It is odd my phone rings good and loud. Perhaps my phone requires a differing cable from the base to the HUb3.0 as in RJ11 to RJ11 connector upgrade?
