Help. Number 03454541111 is for payments. Need a human to speak to.

[Sandybaby]

My landline not working. Called number advertised and just for payments only. Absolute sham.

[Jodi_S]

Hi Sandybaby,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you've not landline working currently. Upon checking from our end, we can see that you are connected via your hub.

Can we ask if you have rebooted your hub this morning and checked your landline for a dial tone again. Can we also ask you to check that your equipment and try another handset if possible. 

For more help and assistance, please check the link here https://www.virginmedia.com/help/landline/landline-not-working

Once you have tried the above. please come back to us for further help.

Kind regards Jodi. 

[Sandybaby]

Apparently I need a piece sent out to connect to my home phone because of the switch over but nothing has been sent to me. 

[Lee_R]

Hi @Sandybaby thanks for getting back to us.

I would like to help you resolve the issue of getting your handset connected to your hub. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee

[Sandybaby]

Can the new connector for my phone please be sent to me so I can start using my home phone again. Also can I get a number so I can cancel virgin media as I'm not paying £138.00 a month for such poor service. Can't speak to anyone on the phone, channels disappearing and still paying full price for nothing.