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jiteshbhudia's avatar
jiteshbhudia
Joining in
2 years ago
Solved

HOUSE NUMBER PORTING

Virgin account under my name, at my old property had a landline number . Contract coming to an end, informed Virgin that i will be moving out of the property & queried best way to transfer account in...
  • goslow's avatar
    goslow
    2 years ago

    Your story has been retold quite a few times in past topics on here. I think the past response has been that VM cannot (does not) do that sort of transfer when one account closes and another opens to replace it.

    Do you know which telecoms company owns the phone number you are trying to recover? You can find out the owner here

    https://portal.aql.com/telecoms/network_lookup.php

    If VM owns the number, there should be more scope for VM to help you (if they are minded to). But if the number belongs to another organisation originally, then the number would have been returned to the range holder when you closed your original account down. If that is the case you are likely to struggle to get it back.

    You are unlikely to get a reply from the VM forum team here in the 'Tech Chatter' forum. A moderator or VIP might move your topic to 'Home Phone' where the VM forum team do reply.

goslow's avatar
goslow
Alessandro Volta
2 years ago

Your story has been retold quite a few times in past topics on here. I think the past response has been that VM cannot (does not) do that sort of transfer when one account closes and another opens to replace it.

Do you know which telecoms company owns the phone number you are trying to recover? You can find out the owner here

https://portal.aql.com/telecoms/network_lookup.php

If VM owns the number, there should be more scope for VM to help you (if they are minded to). But if the number belongs to another organisation originally, then the number would have been returned to the range holder when you closed your original account down. If that is the case you are likely to struggle to get it back.

You are unlikely to get a reply from the VM forum team here in the 'Tech Chatter' forum. A moderator or VIP might move your topic to 'Home Phone' where the VM forum team do reply.