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Crackling phone and not automatic compensation

Just joined


Point 1: I wfh you delayed my installation by 12 days and don't acknowledge the auto compensation. Raised 2 complaints no response. 

Point 2 :Since my installation I have been getting this crackling sound in my land-line. Please assist with a resolution. I have tried the tips suggested by others. Frankly this company is shocking 


Alessandro Volta

VM has 30 days, from your service being activated, to credit your account with any compo due.

VM routinely tries to dodge or reduce compensation payouts, as reported in topics on here.

If the compensation is not paid, you can (should) escalate to the ombudsman via the processes and timescales here

A crackling line on a phone connection via the hub is unusual. Past topics have mentioned issues with the VM phone adapter (poor quality adapter or poor seating in the socket) as well as issues with connecting leads to the phone. Other interference problems have been mentioned when using cordless phones if the phone base is too near to other electronic equipment.

Is your phone connected direct into the back of the VM hub or has VM wired in your old telephone wall sockets so that they work via the VM hub?

You should get a reply from the VM forum team here, usually within a few days, who should help with the above.

Forum Team
Forum Team

Hi @hamish3 

Welcome to our community forums and thank you for your first post.

Sorry to hear you had issues with installation delays and are currently having landline sound quality issues. We want to best help. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.


Forum Team

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