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Change landline from business to residential?

Joining in

I've seen from other posts that many others are having this issue. My elderly mother has spent over an hour on the phone in an attempt to resolve this issue. She has been a virgin customer for over 19 years however (its renewal time) and wants to get virgin tv installed. Once again, she has been told this is not possible due to the address being registered as a business. 

I know that it is possible for this to be changed, however for some reason nobody has been able to resolve it. Please can someone contact me so I can provide the details and for them to arrange a call directly with her.


That's what the residential team told her last year (when she tried to get the TV added).