Cannot call any Landline numbers only mobile numbers respond

[4597]

Over the past 2 days we have not been able to call any landline numbers but can receive calls from others including mobiles and landlines:

• Dialing tone heard when first dialing landlines.  Then the line goes quiet for some seconds with no ringtone heard.  After a few more seconds feedback from our own voices or breathing can be heard but no connection
• We have been informed that the other party received our call but can get no other response.
• Strangely we are able to connect without issue to mobile phones
• Broadband seems to be functioning normally
• Have reset the router twice now once by manually unplugging and once via the Virgin website.

What is the next step please to solving this issue?

[John_GS]

Hi @4597 

Thanks for posting and welcome to the community.

Sorry to hear of the landline issue. No issues are showing when checking.

From what you've said, you've done a reboot not reset. Can you push the reset button in for me for 2 minutes then you should hear a dull click.

Then you'll need to reconnect every device in the household (as this is what a reset does). Then try making a test call to a landline number please.

Best wishes.

[4597]

Hi John

Followed your instructions to push the reset button and connect to other devices.  Made a test call and got the dialing tones followed by complete silence i.e. no ringing tone and then after several seconds I could hear my breathing and voice delayed by a few seconds

[Nathan_B]

Thanks for trying that, sorry to see that this didn't resolve the issue.

I'll be happy to take a look at this further for you so I'll send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @4597 😊 Glad to see that this issue has now been resolved.

Let us know if you need any further help, we're always happy to assist.

Regards

Nathan