Cancellation of service due to move to care home

[Greenacre]

My mother has moved into a residential care home so needs to cancel her services. I have LPA for her.  She has both phone and broadband from you. Please advise. 

[Ilyas_Y]

Hey @Greenacre Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

We appreciate you reaching out to us on here.
We will send a private message to further assist and get this resolved for you.

Kind regards,
Ilyas.