Hi asim18
Thanks for posting and welcome back to the community.
It is possible to get different tone and the only call case that we can 100% control on 21CV is a 21CV to 21CV call. In the cases where it’s offnet to our 21CV network it’s the calling network that can select the tone (local or international).
The ringing tone received on your handset when a call is incoming can be dependent on who is calling, and the backend Landline network they use - for example, a caller on the legacy copper lines may ring differently to somebody who is on a Fibre Phone service. It is possible to get different tone on some calls and the only calls that we can fully control them on is on a Fibre Phone to Fibre Phone call.
If it's EE's fault, would you mind contacting EE on behalf of all your customers then????
Thanks for copying and pasting Jodi_S's post from 23-11-2023.... My post hasn't been answered though.
Jodi_S's reply is a deadlock. It doesnt make any suggestions for what can be done to fix our dialtones. It is literally a deadlock response.
If I was in charge of VM customer services my response would be something like this:
"Dear Customers,
Sorry about your dialtone. We are taking charge of the situation and we are liasing with the backend technicians from other networks to solve this issue once and for all.
Rest assured we will do everything possible to fix your dialtone"
VM's official responses are just an absolute joke. Its basically, "Not in our control, BYE". Absolute deadlock, no wonder VM has won awards for most complaints ever.
Once again... if it's EE's fault, would you mind contacting EE on behalf of all your customers then????
We haven't said it's EE fault. We have given information that could explain the situation. With this there isn't currently anything that can be done.
^Martin
