Caller ID not working after engineer visit

[akribie]

Port failure in cabinet stopped phone ringing when caller heard normal ringing tone at their end. Virgin help line spent 45 minutes trying to convince me it was all my fault, but eventually agreed to send an engineer. That fault fixed this morning by engineer who swapped my line to a different port because the old port in the street cabinet had died..

Ringing restored, but now find that Caller ID, which has worked perfectly for years, is now absent.

Called Virgin help line. Virgin guy took ages to understand the problem and, afer quite a long call, finished by saying it must be my handset.

There are no enabling options at my end and it is no coincidence that the problem followed the port changed.

Now Virgin first line has failed to to find a solution, and blames my end for this problem, where do I go now?

[Zach_R]

Hi @akribie,
 

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you've been having some trouble with your landline service recently, and that you're now not getting the Caller ID feature on your handset. Please respond to the private message that I'll be sending to you shortly when you can and we'll investigate further from there.

Thanks,
 

[akribie]

Thanks for replying. No pm showing in my account as far as I can see. Have I missed it?

[Zach_R]

Hi @akribie,

Apologies, it should definitely be with you. You can find the link to the private message inbox towards the top of the page.

Thanks,
 

[akribie]

Thanks to Zach, the problem was fixed at Virgin end and caller ID is now working properly again.

This forum is a great help when talking to call centres meets a brick wall of misunderstanding.

Thanks for great service!